CUSTOMER SERVICE
E-LEARNING

Customer service is the act of taking care of the customer’s needs by providing and delivering
professional, helpful, high quality service and assistance before, during, and after the customer’s
requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great
customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s
so vital. It then goes into detail about the goals of great customer service, communication skills both
verbal and non-verbal, discovering and understanding customer needs and much more.

FREE Trial

BUY now £18.00 + VAT

APPROVED COURSE

For your piece of mind, this course is approved by the following approval bodies.
This means that you can learn in confidence, in the knowledge that our course is up to date, factually correct and meets all the relevant standards.

COURSE CONTENT

Module	Module Name	Pass Rate
1	About the Course	70%
2	What is Customer Service	70%
3	The Goals of Great Customer Service	70%
4	Discovering and Understanding Customer Needs	70%
5	Delivering Maximum Levels of Customer Service	70%
6	Making Customers Feel Great From the Start	70%
7	Communication Skills	70%
8	Non-verbal Communication and Body Language	70%
9	Dealing with Customer Complaints	70%

RECOMMENDED SYSTEM REQUIREMENTS

• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

DURATION

75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CERTIFICATE

Once you have purchased and successfully completed this course you will be able to download and print your own certificate.

Still not decided on a course?

Well, you can trial the first part of any course for free, to see if it will benefit you.

Click for FREE TRIAL

THE WORK AT

HEIGHT SPECIALISTS

CUSTOMER SERVICE E-LEARNING